EXPERIENCE MYSPACE, Beverly Hills, CA | 2007 - 2011 Manager, Sales Services · Oversaw 2 Order Managers for Business Operations department, supporting workflow of all aspects of orders, from proposal through to campaign management hand-off across tens of millions of dollars of business. · Counter-signed Insertion Orders and Change Orders and coordinated with legal on NDAs, MSAs, SOWs, etc. · Managed day-to-day support in the Order Management System, including monitoring approval workflow, tracking an exceptions queue and troubleshooting support. · Communicated with all departments that touch sales to ensure coordination of order components and to ensure systems provide necessary data. · Supported guidelines around policies, procedures and ensured greater adoption of systems by users, as well as enforcing best practices. · Conducted post-mortems of problem orders and suggested improvements and risk mitigating moves. · Trained Sales and Account Management departments on systems. · Directed numerous data cleanup projects. Manager, Sales Systems and Internal Relations · Supported Sales Systems for Sales Operations department, including increasing efficiencies in daily workflow. · Managed integrations with other business systems (e.g. FIMserve, Oracle, Atlas/Mediavisor, etc.). · Acted as business and technical liaison to Salesforce and Operative, as well as to internal departments. Sales interfaces with (e.g. Account Management, Finance, Legal, Integrated Marketing, Ad Products, Ad Ops Tech, Data Warehouse, FAN, etc.). · Consulted daily with VP Sales Operations to assist the execution of recommended improvements. · Aligned internal sales business relationships with executive strategy and direction. Manager, Account Management · Oversaw 12 Account Managers and Associate Account Managers (pre- and post-sales support) for Inside Sales team, responsible for hundreds of millions of dollars in annual sales. · Dedicated senior attention to both planning & execution of key client campaigns. · Created project strategies, managed timelines, monitored and reported delivery status to business partners. · Evaluated existing sales support processes; then effected the necessary changes to achieve greater efficiency. · Supervised assigned staff and operations to ensure timely and efficient services. · Networked with internal teams and external resources to manage client expectations, proposal quality and consistency across verticals and regions. · Identified and organized team trainings; offered career guidance and mentoring. Project Manager · Continued implementation of Operative Dashboard order management system, integrated into Salesforce CRM, Rapt Inventory Manager and Oracle Financials. · Served as primary liaison between all parties and the company, as well as with Accenture as a consultant. · Managed rollouts of quarterly software updates within the company, including coordinating training, communications and adoption studies. Technical Producer · Increased operational efficiencies across the Advertising Operations department. · Implemented massive Ad Management Project to create and set up an order management system for 500 users across multiple properties in a dozen countries worldwide. · Brought in results on-time and under-budget. NETFLIX, Beverly Hills, CA | 2006 - 2007 Advertising Production Specialist · Managed all accounts for online banner advertising, from forecasting and proposals through trafficking to reporting. · Project managed micro-sites for movie sweepstakes and user engagement. GOLD ZEPPELIN, Los Angeles, CA | 1998 - 2006 Partner, Web Developer, Consultant and Designer · Developed, designed and maintained 20 web sites and intranets. · Managed all search engine optimization and marketing campaigns. INFOSEEK, Manhattan Beach, CA | 1997 - 1998 Sales Associate · Supported 6 sellers and hundreds of clients from proposal to collections. ENTERTAINMENT WEEKLY, Los Angeles, CA | 1994 - 1997 Office Manager · Supported 4 sellers.
EDUCATION UNIVERSITY OF SOUTHERN CALIFORNIA M.A., Film Production 1993
- 1998
SAMFORD UNIVERSITY B.A., Journalism/Mass
Communications 1988 -
1992 Eric David's Bio | Eric's Creative Bio
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